► Use GROUND SHIPPING When: You do not have a specific delivery date needed or you are ordering at least 1 week in advance of your delivery date. We ship from the NJ/NY shipping zone so delivery can be 2-5 business days depending on the delivery location zone.
►Use NEXT DAY AIR SHIPPING When: You have a specific date needed for delivery or if you are ordering in less than 5 workdays from your delivery date.
►HOW DO I REQUEST A SPECIFIC DELIVERY DATE?
During the checkout process, you may request a preferred Tuesday through Friday delivery date. YOU MUST choose the appropriate shipping method to meet your preferred delivery date. (For example, if you ask for a delivery that is the next business day, do not choose 5 day ground shipping - you would choose UPS Next Day Air shipping.) Orders can be placed up to 1 year in advance.
If you request a delivery date that cannot be achieved using the shipping option you chose, we will send you a courtesy email notifying you of this problem, and we will advise you if we can still ship the order using your selected shipping method. If we do not receive a response in an appropriate amount of time to ship your item, then we will ship at our discretion based upon the shipping method you paid for. REFUNDS WILL NOT BE ISSUED FOR INCORRECT SHIPPING DATES OR METHODS. As always, if you have any questions, please feel free to email us at email@example.com and we will be happy to help you!
►Approximate Ground Shipping Transit Times by Zone. We ship from the NY area zone in yellow.
►When do I have to place my order if I want it delivered the next day?
We have to receive your order BEFORE 2:45 EST or 11:45PST the day BEFORE you want your cake to arrive.
2:45PM if you live in the Eastern Time Zone
1:45PM if you live in the Central Time Zone
12:45PM if you live in the Mountain Time Zone
11:45PM if you live in the Pacific Time Zone
(See shipping/delivery days below)
►Why can't I have a cheesecake delivered on a Sunday or Monday?
We cannot initiate a shipment on the weekend. We SHIP Monday through Thursday, for DELIVERY on Tuesday through Friday. (See Saturday delivery below)
►Can I ship a cheesecake to be delivered on Saturday or Sunday?
Saturday delivery is available for an additional charge*. The cake has to be shipped on Friday to arrive on Saturday. Sorry, we can not ship cakes to arrive on Sunday or Monday. * We only charge extra shipping when UPS/FedEx charges us extra for a delivery.
►How does your pricing work? Is shipping included? Is there a handling charge?
We ship all our cheesecake gifts via ground which will deliver within 1-5 Business Days depending on the delivery location. You will have the option to ship via Next Day Air at an additional cost if you need delivery next day. **PLEASE DO NOT SELECT GROUND SHIPPING IF YOU NEED YOUR ITEM DELIVERED NEXT DAY. You'll see the shipping charge at checkout that will be added to each order BEFORE you place your order. Some remote or rural areas have additional shipping charges. We do not mark up the shipping, nor do we impose superfluous handling charges. We are in the business of shipping and handling cheesecakes, we will not charge you "extra" for the privilege.
►How do you package your cheesecakes for shipping?
Our cheesecakes are blast frozen, then shrink wrapped with a heavy cryovac plastic. Then they go into a foam container that surrounds the cheesecake in 2 inches of insulation. This then goes into a heavy corrugated container. The cheesecake will arrive either partially frozen, or cold and ready to enjoy. The packaging insures that every cheesecake will arrive in perfect condition. In the event that there is no one home, UPS/FedEx will leave the cake if it is safe to do so. The cake will last 2+ days in the container...especially during the winter months! Please order with confidence, your cheesecake will arrive in perfect condition, we guarantee it!
►What if I need my cheesecake to arrive before noon?
Delivery before noon requires us to ship your cheesecake UPS/FedEx Priority Next Day Service, and there is an additional charge for this service you can select at checkout.
Please Note: From our experience, most cheesecakes are delivered well before 3:00 pm (especially to a business address) but if you absolutely need it to be delivered before noon, you should send your cake Priority Overnight.
►What happens if the recipient is not home?
UPS/FedEx will leave the package in a safe place at the address. 85% of our shipments are left at the door. If we had to depend on people being home during the day, nothing would get delivered! As an alternative, we recommend that you ship to a business address if possible, as generally there is somebody there all day to receive the cheesecake.
►Can I send a cheesecake to someone in a foreign country?
At this time no. It's very expensive, and they cannot guarantee timely delivery. Customs issues can also slow down the delivery. Our experience is that nobody is happy with the results, so until that changes, we do not offer international delivery.
►Can I send a cheesecake to someone that lives in Canada,Alaska or Hawaii?
Unfortunately Canada has many of the same problems as international deliveries. Even though it is in North America, UPS/FedEx will not guarantee delivery to any Canadian cities.
Alaska and Hawaii are available at an additional cost, usually $10* per cake. Remote and rural areas can be more. Please call for exact charges. * We only charge extra shipping when UPS/FedEx charges us extra for a delivery.
►If I order two cheesecakes for the same address can they be sent in one pakcage at less cost?
Unfortunately, no. Each cheesecake has to go into it's own specially designed package. Our shipping charges are based on a particular size and weight. If we bundle them together it raises the weight and changes the shape...resulting in a higher charge from UPS/FedEx.
►Can I order today for delivery in the future (e.g.,can I order a cheesecake for delivery next month for someone's birthday)?
Yes, you can order up to 1 year in advance the shipping date. And since we ship every cheesecake overnight, we can pinpoint your delivery day. We deliver every day except Sunday and Monday.
►Can I include a note with the cheesecakes?
Yes you can. A gift message up to 200 characters is included with our service. You can enter your message at checkout.
►When shopping for a cheesecake online be sure to take in to account the following:
* How big is the cheesecake and how much does it weigh?
* What are the shipping charges?
* How do they ship, Overnight or 2 day?
* What are the handling charges?
We encourage you to shop around at other Cheesecake sites, and you will see that size and quality of the cheesecake we offer, and the "Total Price" we charge, is well below what most cheesecake sites charge. Our customer service far exceeds anything you’ve ever experienced, online or offline! Please check our testimonial page to see what our customers are saying about our products, our service and our company. We are confident you will be pleased!